SHIPPING POLICY

Orders are processed and shipped during normal business hours Monday through Friday. Orders are usually fulfilled and shipped within 1-3 days. Once your order is shipped, you will receive a shipping confirmation email with tracking information. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email or phone. 

Orders are not shipped on weekends or holidays.  

 

Delivery delays can occasionally occur.

Return & Exchange Policy

 

 

Please Read Carefully

If you do not feel that your purchase has lived up to your expectations simply return it within 15 days of the original purchase date.

To be eligible for a return, your item must be unused/unopened and in the same condition that you received it. It must also be in the original packaging.  

Our earrings are all handmade and therefore we consider variations in product sizes up to .25" from descriptions to be considered normal and not considered defective.

Claims for damaged or defective items must be reported within 15 days of receipt.

Paisley and Faith is not responsible for lost or damaged items after the 15 days of purchase date.

To initiate a return please send an email to paisleyfaithapothecary@gmail.com

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

 

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at paisleyfaithapothecary@gmail.com

 

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Custom orders are not eligible for return/exchange

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